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Media Player Download issue

Posts: 1
Topic starter
New Member
Joined: 5 months ago

I was prompted to download the media player and it has been downloading for over 30 minutes.  What should I do?  

1 Reply
Chase Ocean
Posts: 2
Joined: 10 months ago

The media player should download fairly quickly. To Troubleshoot you should cancel the download and then try and restart the download. Also you may want to run a speed test on the device to make sure you have enough internet speed. To run a speed test. Press the home button on the remote. Go to APS. Go to Speed Test Click ok. Press the cursor button on the remote and move the cursor with arrow buttons to begin test and click ok. Please remember to turn off the cursor button by pressing the cursor button on the remote again. It is recommended that you have at least 8Mbps download speed or better.